Refund & Cancellation Policy
At Unitrition, we want you to explore our food composition and meal building software with complete confidence. If you subscribe to Unitrition Pro and are not fully satisfied for any reason within your first 30 days, we will issue a 100% full refund with no questions asked.
1. Billing via Paddle (Merchant of Record)
All payments and subscriptions for Unitrition Pro are securely processed by Paddle.com Market Limited ("Paddle"), acting as our official Merchant of Record. Paddle manages transactions, tax collection (VAT/Sales Tax), and official invoice issuance in compliance with international financial laws.
Charges on your credit card or bank account will appear identified as PADDLE.NET * UNITRITION.
2. 7-Day Free Trial Terms
If you start a subscription that includes a 7-day free trial, you may cancel at any time before the trial period concludes. If cancelled prior to trial expiration, your payment method will not be charged.
3. How to Cancel Your Subscription (1-Click Autonomous Cancellation)
You can cancel automatic renewal of your membership at any time immediately and autonomously without needing to speak to an agent:
Visit paddle.net with your purchase email to cancel renewal or download tax receipts.
Open paddle.netNavigate to Dashboard → Plan & Billing tab and click «Manage Subscription».
Open BillingEmail support with your purchase address and we will cancel your renewal promptly.
support@unitrition.info4. 30-Day Guarantee & Step-by-Step Refund Process
Requesting a full 100% refund within your 30-day window is fast, straightforward, and transparent:
Submit Request
Email support@unitrition.info or visit paddle.net providing your purchase email.
Processing (< 24h)
Our team or Paddle reviews and approves the refund within 24 hours, cancelling the Pro plan.
Funds Credited (3–5 days)
Paddle credits the original payment method. The refund reflects in your account in 3–5 business days.
5. European Union Statutory Right of Withdrawal (Directive 2011/83/EU)
Under Directive 2011/83/EU on Consumer Rights, customers residing in the European Union and the United Kingdom are entitled to a statutory 14-day cooling-off withdrawal right. For immediate digital access, statutory exceptions apply upon commencement of service. However, Unitrition voluntarily exceeds this statutory requirement:
6. Software Satisfaction Scope (Paddle AUP Item #15 Compliance)
Our 30-day money-back guarantee covers your complete satisfaction with the software platform’s technical utility: macronutrient calculation models, open database search speed (USDA, CIQUAL, Open Food Facts), data export tools, and the meal builder user experience.
In strict compliance with Paddle Acceptable Use Policy (AUP Item #15), Unitrition does not issue medical diagnoses, clinical prescriptions, or weight-loss guarantees. Our satisfaction guarantee explicitly excludes claims based on physiological or therapeutic bodily outcomes.
Refund & Cancellation FAQ
What is Unitrition's 30-Day Money-Back Guarantee?
If you subscribe to Unitrition Pro and decide for any reason that our software tools do not meet your needs within the first 30 days of purchase, we will refund 100% of your payment with no questions asked.
How do I cancel my subscription auto-renewal?
You can cancel anytime autonomously with 1 single click directly from your User Dashboard (Billing tab) or by entering your purchase email address at paddle.net.
Who handles payment processing and refunds (Paddle Merchant of Record)?
All payments and refunds are handled by Paddle.com Market Limited ("Paddle") as our official Merchant of Record. Paddle ensures PCI-DSS Level 1 secure transactions and official VAT/Sales Tax invoice issuance.
How long does it take for a refund to reflect in my bank account?
Once approved by our team or Paddle (typically within 24 hours), the refund typically reflects on your bank statement or card within 3-5 business days.
7. Expedited Intake Template & Support
To expedite your refund in under 24 hours, you may email our support team using our pre-formatted link: